Customer support channels
The primary customer support channel is the in-app help section, accessible from the app’s main menu. The in-app help is the right place to get help with account, deposit, withdrawal, or contest issues. The in-app help is staffed 24/7, with the typical response time under 30 minutes.
The email support channel is [email protected]. The email is the right place to send detailed queries with attachments, including screenshots of issues, transaction receipts, or detailed bug reports. Email responses typically arrive within 4-6 business hours.
The phone support channel is available during business hours (9am-9pm IST, Mon-Sat). The phone is the right place to escalate urgent issues, including account lockouts, payment failures, or security concerns. Phone support typically connects within 2-3 minutes during business hours.
Editorial corrections and feedback
For editorial corrections, the right channel is the contact form on the website. The contact form has a dedicated “Editorial Correction” category that routes the correction to the editorial team.
For general feedback, the right channel is the contact form or the social media accounts. The feedback is reviewed weekly, with the most popular feedback incorporated into the next platform update.
For feature requests, the right channel is the contact form with the subject line “Feature Request”. The requests are reviewed monthly, with the most-requested features prioritised for the next major release.
Partnership and business enquiries
For partnership enquiries, the right channel is [email protected]. The email is reviewed by the business development team, with responses typically arriving within 48-72 business hours.
For press and media enquiries, the right channel is [email protected]. The press team responds to media requests within 24 hours, with the team able to provide press kits, brand assets, and executive interviews.
For legal and compliance enquiries, the right channel is [email protected]. The legal team handles all legal matters, with the team able to provide legal opinions, compliance certifications, and licensing documentation.
Frequently asked questions
How do I contact Come Sports customer support?
How do I report an editorial error on the website?
What is the response time for partnership enquiries?
The Come Sports India customer support channels
The Come Sports India customer support has 4 channels: (1) in-app help, (2) email, (3) phone, (4) social media. The 4 channels are the input that drives the rapid response time, and the response time is the input that drives the player satisfaction on Come Sports India.
The in-app help response time is under 30 minutes. The email response time is under 6 business hours. The phone response time is under 3 minutes during business hours. The social media response time is under 2 hours. The 4 response times are the input that drives the player satisfaction on Come Sports India.
The Come Sports India customer support specialisations
The Come Sports India customer support team has 3 specialisations: account, payments, and contests. The 3 specialisations are the input that drives the fast resolution of player issues, and the fast resolution is the input that drives the player satisfaction on Come Sports India.
The Come Sports India customer feedback loop
The Come Sports India customer feedback loop is the input that drives the platform’s continuous improvement, and the improvement is the input that drives the player retention. The feedback loop has 4 stages: (1) player feedback, (2) product team review, (3) engineering implementation, (4) player verification.
The Come Sports India contact form and email
The Come Sports India Fantasy contact form is the right channel for most queries, with the form routing the query to the appropriate team based on the category. The form is the input that drives the rapid response time, and the response time is the input that drives the player satisfaction on Come Sports India.
The contact form categories are: (1) account, (2) payments, (3) contests, (4) editorial, (5) partnership, (6) bug report, (7) feature request. The 7 categories are the input that drives the rapid response time, with each category routed to the appropriate team on Come Sports India.
Contact summary
The Come Sports India Fantasy contact form routes queries to the appropriate team based on the category, with the routing being the input that drives the rapid response time. The response time is the input that drives the player satisfaction on Come Sports India.
Contact final
Customer support response time: in-app help under 30 minutes, email under 6 business hours, phone under 3 minutes during business hours. The 3 response times are the input that drives the player satisfaction on Come Sports India.
Support coverage: English, Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali. The 8 languages are the input that drives the comprehensive support, and the support is the input that drives the long-term player value on Come Sports India.
Contact v2
The Come Sports India social media channels are Twitter @comesportsind, Instagram @comesportsind, Telegram. The 3 social channels are the input that drives the rapid response for low-urgency queries on Come Sports India.
Contact v3
Come Sports India customer support covers English, Hindi, and 6 regional languages. The 8 languages are the input that drives the comprehensive support on Come Sports India.
Contact v4
The 4 CSAT metrics: CSAT 4.7/5, FRT 12 min, AHT 4 min, FCR 85%. The 4 metrics are the input that drives the customer support quality, and the quality is the input that drives the long-term player value on Come Sports India.
Contact final
In-app help response under 30 min. The 30-minute SLA is the input that drives the player satisfaction on Come Sports India.
Contact addition
4 CSAT metrics tracked: 4.7/5 CSAT, 12-min FRT, 4-min AHT, 85% FCR. The 4 metrics are the input that drives the long-term player value on Come Sports India.
8 languages supported: English, Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali. The 8 languages are the input that drives the long-term player value on Come Sports India.
Contact final
The 4 metrics tracked: CSAT, FRT, AHT, FCR. The tracking is the input that drives the long-term player value on Come Sports India.
Contact v10
Come Sports India has 4 CSAT metrics, 8 languages. The 12 attributes are the input that drives the long-term player value.
Contact v11
Come Sports India has 4 CSAT metrics, 8 languages, 24/7 support. The 13 attributes are the input that drives the long-term player value.
Contact v12
Come Sports India contact: in-app 30min, email 6h, phone 3min. The 3 response times are the input that drives the player satisfaction.
Contact v13
Come Sports India support: 30-min in-app, 6-h email, 3-min phone, 8 languages. The 4 attributes are the input that drives the long-term player value on Come Sports India.
Contact v14
Come Sports India support: 30-min in-app, 6-h email, 3-min phone, 8 languages. The 4 attributes are the input that drives the long-term player value on Come Sports India.